Shipping policy

Shipping Methods and Times

At Klassy, we are committed to providing our customers with a smooth and reliable shipping experience. In our shipping policy, you will find details regarding our shipping methods, delivery times, and related information.

 

1.1 Shipping Information

  • Shipping Costs: €4.99 via DHL Paket.

  • Free Shipping: Orders with a cart value of €79.01 or more qualify for free shipping.

  • Handling Time: 0 – 1 business day per order, plus transit time. These times apply to orders placed before 12:00 PM.

  • Transit Time: Delivery time via DHL Paket is 1 – 2 business days.

  • Total Delivery Time: The total time to receive your package is therefore 1 – 3 business days.

  • Shipping Partner: Shipping is handled within Germany by DHL.

 

 

1.2 Shipping Methods and Costs

We process orders within 0–1 business day. Orders placed before 12:00 PM CET are typically dispatched on the same business day.

Region / Country Shipping Partner Delivery Time (Transit) Shipping Cost
Germany DHL Standard 1–2 Business Days €4.99
Germany DHL Standard 1–2 Business Days Free (from €79.01)
Germany DHL Express 1 Business Day €9.99
Austria DHL 2–3 Business Days €4.99
Austria DHL 2–3 Business Days Free (from €149.00)
Netherlands DHL 1–3 Business Days €4.99
Netherlands DHL 1–3 Business Days Free (from €149.00)
Belgium / Lux. DHL 2–3 Business Days €4.99
France DHL 2–4 Business Days €4.99
EU (Rest of EU) DHL 3–5 Business Days €13.99

 

Region / Country Shipping Partner Delivery Time (Transit) Shipping Cost
Europe (Zone 1)* UPS Standard 2–3 Business Days Free
Rest of EU UPS Standard 3–5 Business Days €4.99

Shipping costs are calculated based on your location, the selected shipping method, and the weight and dimensions of the items in your order. You can view the estimated shipping costs during the checkout process.

*Europe Zone 1: Austria, Belgium, Bulgaria, Czech Republic, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.

1.3 International Shipping

We are pleased to offer international shipping to our valued customers worldwide. Please note that international shipping times may vary depending on the location and the selected shipping method. Customers are responsible for all customs duties and taxes associated with their orders.

Order Processing and Fulfillment

We strive to process and fulfill orders as quickly as possible. Orders are typically processed within 0–1 business day of the purchase date. Please keep in mind that orders placed on weekends, holidays, or during promotional events may experience slight processing delays.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status and location of your order during transit via our website or the carrier's website.

Order Delivery

4.1 Delivery Address

It is important to provide an accurate and complete delivery address when placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses. If you need to update your delivery address after placing an order, please contact our customer service as soon as possible.

4.2 Lost or Stolen Packages

While we make every effort to ensure the safe delivery of your order, we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. In such cases, please contact the shipping company directly.

Returns and Exchanges

For information on our return and exchange policies, please refer to our Return Policy.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team.

Klassy reserves the right to update and change this shipping policy as necessary to provide our customers with the best possible shipping conditions. Please check this policy regularly for any changes.

Thank you for choosing Klassy as your trusted shopping destination. We appreciate your business and look forward to serving you.

 

 

Contact for Questions Do you have questions about shipping? We are happy to help:

  • Email: hilfe@klassy-store.com

  • Business Hours: Mon-Sun, 10:00 AM – 6:00 PM