Frequently asked questions

We accept a variety of secure payment methods, including PayPal, credit card (Visa, Mastercard, Maestro), Apple Pay, Google Pay and purchase on account via Klarna.

No, unfortunately, a change or cancellation is not possible.

As soon as your package is on its way, you will receive a shipping confirmation with a tracking link.

This will be sent automatically after purchase. Please also check your spam folder.

Shipping within Germany is free for orders over €79.

Yes, we offer EU-wide shipping.

As soon as your package leaves our warehouse, you will receive a tracking link via email. You can also check the status via our "Track Order" menu item.

Yes, for Germany we offer DHL Express with delivery within 1 working day for €9.99 .

Within Germany, the pure transit time with DHL is usually 1–2 working days . The total time from order to receipt is often only 1 to 3 working days.

Please use our automated returns portal ( klassy-store.com/apps/returns ). Enter your order number and email address there to receive the label.

You can return your items to us within 14 days of receipt.

Once we have received and inspected your return, the refund will be processed within 5 working days via your original payment method.